Network Pharmacy Support

PDMI supports our pharmacy provider partners with the assistance and information needed for processing claims and ensuring proper outcomes. Please reference the communication directory listed below for all of your questions and requests. Using these channels appropriately will greatly enhance the speed, accuracy, and efficiency of the execution of your needs. Email will typically result in the quickest turnaround time.

Pharmacy Help Desk

Phone: (800) 767-4226 (option 1)
Fax: 330-757-7102

The regular business hours are Monday through Friday from 8:30 AM to 10:00 PM, Saturday from 9:00 AM to 5:00 PM and Sunday from 12:00 PM to 4:00 PM EST.

Pharmacy Network Team

Phone: (330) 757-0724 x 5229
Fax: 330-230-9277



8530 Crossroads Drive
Poland, OH 44514