Call Center

PDMI Has Your Answers

PDMI’s Call Center support specialists facilitate speedy resolution of claims processing inquiries at the point of service. Our rigid quality measures and strict standards ensure that all calls are handled with the same level of courtesy, accuracy and efficiency to provide the best possible customer service experience. We provide client-directed flexibility, which allows our agents to assist callers in accordance with the client's specifications.

Our remote call center operations allow the client's representatives to connect to PDMI's system and access real-time claims processing information to answer pharmacy or member calls from the client's location. In such instances, PDMI can act as an overflow site if the client's call center is busy.