Implementation

We understand that transitioning a prescription drug plan to a new claims processor can cause a significant strain on any organization. Fortunately at PDMI we have refined our implementation process over years of solid experience.

Every implementation receives the same comprehensive strategy, ensuring that each critical detail is tackled. Our transition team is led by a dedicated project manager who creates and maintains a custom detailed timeline and oversees a thorough testing and outcomes program. Our overall transition goals focus on solid communication between PDMI and the client, ensuring that every project milestone is met on time, ultimately leading to as little member disruption as possible during the transition.

With each unique situation, we are able to anticipate and prevent problems that can plague a transition. Consequently, PDMI has developed an incredibly comprehensive, down to every minute detail, implementation guide called "Bridging the Gaps". Our implementation guide details a set of pertinent areas:

• Claims processing
• Eligibility
• Plan design
• Reporting
• Card production
• Pharmacy networks
• Network connectivity
• Cash management
• Administration fees

Our install team concentrates on these areas to ensure the necessary communication is being achieved for our new clients.

Along with a seamless transition to PDMI’s systems, new clients receive a level of ongoing plan design set-up and support unparalleled in the industry. In addition, our proprietary software provides virtually infinite possibilities in plan design and formulary options that provide the flexibility needed to ensure competitive options into the future.

Once the transition has been completed, a member of the install team remains as a dedicated account manager to act as a liaison between PDMI and the client.